Ticket #4120 (closed defect: fixed)

Opened 2 months ago

Last modified 4 weeks ago

Templates have no effect

Reported by: joerg.roessing@t-systems.com Assigned to: takanorig
Priority: low Component: TicketExtPlugin
Severity: minor Keywords: Template, Administration, description, no effect
Cc: Trac Release: 0.11

Description

Administration of the ticket templates is not working:
When setting the description of a template and applying changes, these do not effect new tickets. Upon new ticket creation the query "description will be clear..." shows up, but the description is not changing.

During Administration of the ticket templates a japanese text shows up when changing the ticket type.

Attachments

ticketext_admin_dialog.JPG (11.0 kB) - added by joerg.roessing@t-systems.com on 11/20/08 08:51:33.
Dialog popup during administration of ticket templates.

Change History

11/19/08 07:40:59 changed by joerg.roessing@t-systems.com

Additional information:

Trac in use: 0.11.2
Server: Standalone (tracd)
Python: 2.6 self compiled
Browser: Firefox 3.0.4 & IE
Plugins installed: CustomFieldAdminPlugin, MasterTicketsPlugin, CustomRoadmapPlugin, TicketDeletePlugin, TracWysiwygPlugin, DropbearsPlugin (deactivated)

11/19/08 09:42:01 changed by takanorig

Python 2.6 has the default json module, so json-py, which TicketExtPlugin uses, may be conflict.

Can you check with Python 2.5 ?

11/19/08 10:07:48 changed by joerg.roessing@t-systems.com

Will try. May take a while. Everythings set up for 2.6.

(follow-up: ↓ 5 ) 11/20/08 02:43:10 changed by joerg.roessing@t-systems.com

  • priority changed from high to low.
  • severity changed from critical to minor.

Python 2.5 wasn't working (problems with precompiled package). Instead removed json module from 2.6 and replaced it with json-py.
Now the plugin is working as expected. Just the japanese text when administrating the templates is a bit irritating (still have no idea what it might mean).
Lowering priority and severity due to workaround.
Any chance of upgrading the plugin to work with 2.6 out-of-the-box?

(in reply to: ↑ 4 ) 11/20/08 08:40:56 changed by takanorig

Replying to joerg.roessing@t-systems.com:

Any chance of upgrading the plugin to work with 2.6 out-of-the-box?

OK, I will upgrade to work with 2.6 in the next version.

Just the japanese text when administrating the templates is a bit irritating (still have no idea what it might mean).

"the japanese text" means the popup dialog?
If the browser language isn't Japanese, the message will be displayed in English.

Can you attach the screenshot?

11/20/08 08:51:33 changed by joerg.roessing@t-systems.com

  • attachment ticketext_admin_dialog.JPG added.

Dialog popup during administration of ticket templates.

11/20/08 08:51:58 changed by joerg.roessing@t-systems.com

Uhm.. yes.. sorry for the wording.
The dialog appears when the administrator changes the ticket type to create a template for in the admin panel.[BR]] Screenshot is attached.
Cheers & Thanks

11/20/08 09:13:50 changed by takanorig

Thank you for your quick response.

The dialog message is localized with the browse language, but it isn't work correctly.
I will check it too.

11/20/08 09:26:22 changed by anonymous

During creation of a new ticket an english text is display in a dialog. The japanese one only appears when administrating the templates in the admin panel.
So localisation is working outside of the admin panel.
Thanks for your efforts. This plugin helps a lot.
Cheers,
Jörg

12/01/08 09:47:02 changed by takanorig

(In [4910]) (refs #4120) python2.6でも動作するように修正。simplejson、json-pyのどちらか一方が利用できれば処理可能。管理画面で、ダイアログメッセージが日本語になってしまう問題を修正。

I modified the following:

  • Work in python2.6.
  • The Japanese message popup dialog is displied in the admin page.

But, I was not able to prepare the python2.6 environment.
Therefore, joerg.roessing, can you check them?

download
ticketext-0.2.2beta

12/14/08 09:55:36 changed by anonymous

  • status changed from new to closed.
  • resolution set to fixed.

Add/Change #4120 (Templates have no effect)




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