Changes between Version 12 and Version 13 of PendingTicketPlugin

Timestamp:

Nov 22, 2016, 11:46:54 PM (7 years ago)

Author:

Ryan J Ollos

Comment:

Improve description.

PendingTicketPlugin

@@ -5 +5 @@
 == Description
 
-This plugin allows an administrator to mark a Ticket as "Pending" to indicate that information has been requested from the reporter. If the reporter doesn't reply within the allotted timeframe, the ticket will be closed automatically.
-
-This works well when combined with the SimpleTicketPlugin.
+This plugin manages tickets with status //Pending//. If the reporter doesn't reply within the specified timeframe, the ticket will be closed automatically. If the reporter replies to the ticket, the status is changed from //Pending// (to //New//, by default).
 
 == Bugs/Feature Requests
@@ -31 +29 @@
 General instructions on installing Trac plugins can be found on the [TracPlugins#InstallingaTracplugin TracPlugins] page.
 
-You will also need to enable the Plugin in your `trac.ini` file:
+You will need to enable the plugin in your `trac.ini` file:
 {{{#!ini
 [components]
@@ -37 +35 @@
 }}}
 
-Set up your ticket workflow to include a 'pending' status, for example in your `trac.ini` file:
+Configure your ticket workflow to include a //pending// status. For example:
 {{{#!ini
 [ticket-workflow]
@@ -44 +42 @@
 }}}
 
-Specify the status for tickets when 'pending' is removed:
+Specify the status for tickets when //pending// is removed:
 {{{#!ini
 [ticket]
@@ -50 +48 @@
 }}}
 
-Setup a cron script to automatically close tickets.
+Create a cron script to automatically close tickets:
 {{{#!sh
 #!/bin/bash