Version 15 (modified by 18 years ago) (diff) | ,
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Connvert email to trac tickets
Description
email2trac utilities
This is a release of the SARA package email2trac that contains utilities that we use to convert emails to trac tickets. The initial setup was made by Daniel Lundin from Edgewall Software. SARA has extend the initial setup, with the following extensions:
- HTML messages
- Attachments
- Use commandline options
- Use config file to change the behaviour of the email2trac.py program
- Some unicode support for special characters in the headers of an email message
See INSTALL for the how to setup the utilities
Comments or Suggestions mail them to:
- Bas van der Vlies, more info about SARA
- Walter de Jong
Contributor: (0.9 port + implemented some new features)
- Michel Jouvin
Bugs/Feature Requests
Existing bugs and feature requests for EmailtoTracScript are here.
If you have any issues, create a new ticket.
Download
Download the zipped source from [download:emailtotracscript here].
Source
You can check out EmailtoTracScript from here using Subversion, or browse the source with Trac.
Installation and Configuration
The email2trac package contains the following utilities:
- email2trac.py
- Converts an email to ticket. Reads a config file email2trac.conf
- run_email2trac.c
- Suid program that changes the MTA-user to the TRAC-user so that we can save attachments
- delete_spam.py
- A small program that deletes the SPAM tickets from the database
email2trac.conf::
Is read by email2trac.py to set the various options. This are the options:
DEFAULT] # REQUIRED project: /data/trac/jouvin # REQUIRED debug: 1 # OPTIONAL, if set print some DEBUG info spam_level: 4 # OPTIONAL, if set check for SPAM mail reply_address: 1 # OPTIONAL, if set then fill in ticket CC field umask: 022 # OPTIONAL, Use this umask for saving attachments mailto_link: 1 # OPTIONAL, if set then [mailto:<CC>] in description email_header: 1 # OPTIONAL, if set then show TO/CC fields in description trac_version: 0.8 # OPTIONAL. if set then use this as version number, default 0.9
Installation and Configuration
First build, install email2trac :
- Edit Makefile, adjust the variables (in particular INSTALL_DIR, MTA_USER and TRAC_USER)
- make
- make install
- Define a symlink /etc/email2trac.conf referencing $INSTALL_DIR/email2trac.conf
After installation, edit email2trac.conf for your site. Most important parameter is project, see above
Usage
It depends on your MTA how the setup is. For Sendmail and Postfix, the procedure is the same :
- Edit your alias definition file (default : /etc/aliases for Postfix,
/etc/mail/aliases for Sendmail) and add one line per project/component you
want to allow ticket submission from email to. For each alias, you can
specify option --project. This option selects a configuration stanza in the
config file and --component to specify a component other than the
default component for the project. Line must have the following format :
tracproj: |/usr/sbin/run_email2trac [--project=<project_name>] [--component=<project_component>]
- Update your alias database with command newaliases
- Test with a command like :
mail tracproj < test7.eml
Author/Contributors
Author: bas, Walter de Jong
Contributors: Michel Jouvin