Opened 17 years ago
Closed 17 years ago
#1063 closed defect (worksforme)
email2trac not generating tickets
| Reported by: | anonymous | Owned by: | Bas van der Vlies |
|---|---|---|---|
| Priority: | normal | Component: | EmailtoTracScript |
| Severity: | normal | Keywords: | |
| Cc: | Trac Release: | 0.10 |
Description
Trac 0.10.2 with Postfix on OS X.
I've installed/configured email2trac as per the instructions here:
http://trac-hacks.org/wiki/EmailtoTracScript
Everything seems setup and running ok, except for the fact that no tickets are being created. Looking through logs it shows that mail is correctly being forwarded to/process by run_email2trac and i've verified that the script is actually running by adding some logging to the start of the script. Unfortunately no ticket gets created...
mail < tracproj msg.txt also generates no output (ie error msg etc) but doesn't generate any tickets.
Not sure where to look to figure out what's broken/not working.
Attachments (0)
Change History (2)
comment:1 Changed 17 years ago by
comment:2 Changed 17 years ago by
| Resolution: | → worksforme |
|---|---|
| Status: | new → closed |
Managed to solve this.
I'd followed the 'note for postfix' on the email2trac page which resulted in the email2trac script being run as a user different to the trac user. This meant that the email2trac script didn't have write access to the trac logs, so would die when it tried to run. Unfortunately it didn't really provide any error messages to say this was the problem..
nevertheless, all clear now.
It looks like the email2trac script is dying when it tries to do:
from trac import attachment
I guess the script cant find the trac python modules?